Carlcare Services
About Carlcare
Carlcare is the official after-sales service brand for TECNO, Infinix, Itel, Oraimo and Syinix. Besides, Carlcare also provides professional repair and maintenance service for other brands covering mobile phones, computers, tablets, appliances, lighting devices, smart living, new energy, and supply chain.
Service Policy
1. Limited Warranty Period:
Please click on the upper right corner to switch to your specific location and acquire for the service policy.
2. The warranty policy do not apply to the following situations：
- To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
- To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
- To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
- To damage caused by operating the product outside the published guidance.
- To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
- To product that has been modified to alter functionality or capacity without the written permission.
- To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- To any device which the serial number has been removed or defaced.
Service Policy
1. Limited Warranty Period:
Please click on the upper right corner to switch to your specific location and acquire for the service policy.
2. The warranty policy do not apply to the following situations：
- To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
- To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
- To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
- To damage caused by operating the product outside the published guidance.
- To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
- To product that has been modified to alter functionality or capacity without the written permission.
- To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- To any device which the serial number has been removed or defaced.
Service Policy
1. Limited Warranty Period:
Please click on the upper right corner to switch to your specific location and acquire for the service policy.
2. The warranty policy do not apply to the following situations：
- To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
- To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
- To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
- To damage caused by operating the product outside the published guidance.
- To damage caused by service (including upgrades and expansions) performed by any Unauthorized Service Provider.
- To product that has been modified to alter functionality or capacity without the written permission.
- To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- To any device which the serial number has been removed or defaced.
Service Policy
1. Limited Warranty Period:
| Product | Warranty |
| Freezer、Fridge、Air conditoner、Washing machine | 24+1 Months |
| LED TV | 12+12 Months labor free |
| Electric fan、Microwave、Blender、Rice cooker、Sandwich maker、Juice maker、Home theater、Gas cooker、Iron、Kettle、Mist fan、Water dispenser、Rechargeable fan、Electric fan | 12+1 Months |
Note: 12+12 Months labor free means that it is free for both spare parts and labor cost within the first 12 months warranty; then only free for labor cost for the second 12 months, but not free for the spare parts cost.
2. The Limited Warranty does not cover:
- To damage caused by service (including upgrades and expansions) performed by anyone who is not an Authorized Service Provider.
- No responsibility is assumed for any special, incidental or consequential damages. The warranty does not cover damages resulting from accident, misuse or abuse, lack of reasonable care, the affixing of any attachment not provided with the product or loss of parts, not following instructions or subjecting the product to any but the specified voltage.
- The warranty will become void if the equipment is not protected against power surges and fluctuations because of not using recommended voltage stabilizers.
- This warranty will become void once the serial number of the equipment is altered, defaced or removed.
- This warranty card is confined to the first purchaser of the product only and is not transferable.
3. Notification:
- During warranty service, the contents of the storage media may be deleted and reformatted.
- The warranty card is confined to the first purchaser of the product only and is not transferable.
Why Choose Carlcare for Phone Repair
2300+ Service Centers
Carlcare has 2300+phone repair service centers around the globe, ensuring our customers can reach us
Original spare parts
As the official service provider for Infinix, TECNO and itel, we use original spare parts for phone repair
Free In-warranty repair
We repair Infinix, TECNO and itel for free if phone is under warranty for non-artificial damage.
Well-trained technicians
Our technicians, with an in-depth understanding of mobile repair, will repair your phone to perfection.
Price transparency
We keep it fair and transparent for our prices of the spare parts & mobile phone accessories.
Professional services
We adhere to the professionalism and promised timeline so that customers get gratifying repair services.