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Refund and Returns Policy

Overview

Alcore Returns and Refunds Policy

At Alcore, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help. Below is our comprehensive returns and refunds policy.

General Return Policy

  • Return Period: Items can be returned within 7 days of receipt.
  • Condition of Items: Products must be in their original condition, unused, and with all original packaging and accessories.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Electronics

  • Eligible Items: Most electronic items, including smartphones, computers, and accessories.
  • Return Window: 14 days from the date of purchase.
  • Condition: Must be returned in like-new condition. Damaged, scratched, or items missing major components may be denied a return.

Tools and Hardware

  • Eligible Items: Tools and hardware products.
  • Return Window: 7 days from the date of purchase.
  • Condition: Must be in new, unused condition with all original packaging and accessories.

Office and School Supplies

  • Eligible Items: Office supplies, school supplies, and stationery.
  • Return Window: 7 days from the date of purchase.
  • Condition: Items must be in new and unused condition.

Print Supplies

  • Eligible Items: Ink, toner, and other print supplies.
  • Return Window: Unopened and unexpired items may be returned at any time. Opened or expired items cannot be refunded.

Computers and Accessories

  • Eligible Items: Laptops, desktops, tablets, and related accessories.
  • Return Window: 7 days from the date of purchase.
  • Condition: Items must be returned in a like-new condition with all original packaging and accessories.

Refund Process

  • Refund Method: Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned item and the refund being approved.
  • Return Shipping: Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a return, replacement, or refund. These items can be returned during the standard return period.

Final Sale and Non-returnable Items

  • Certain items are non-returnable, including custom orders, personalized items, digital software, and gift cards.

How to Initiate a Return

  1. Contact Us: Email us at support@alcore.co.zw or call our customer service at +263-775955255.
  2. Prepare Your Return: Include the receipt or proof of purchase, and ensure the item is in its original condition with all packaging and accessories.
  3. Ship Your Return: Send the item to our return address provided by customer service.

Frequently Asked Questions (FAQs)

  • Can I return an opened electronic item?
    • Yes, if it is in like-new condition and within the 7-day return window.
  • How will I receive my refund?
    • Refunds are processed to the original payment method used at the time of purchase.
  • Who pays for return shipping?
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

For any questions regarding our returns and refunds policy, please contact us at:

Thank you for shopping with Alcore!